Putting the voice of your customers at the heart product development.
kuibia is purpose built for Product Design and Development teams
kuibia combines social intelligence, a private online customer community and rapid prototyping tools to support LEAN UX and agile product development strategies
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Listen to and engage your customers throughout your product development process.
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Harness ideas, test concepts, build prototypes, prioritise roadmaps and run beta trials.
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Create relevant products and accelerate their time to market
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Measure customer feedback and response to your products through online conversations
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Measure the impact of a product launch through social intelligence and business metrics
Private Online Community
Put the voice of your customer at the heart of your product development.
Create a private online community, bring your social customers & product teams together to participate in iterative discussions and activities to support:
- Ideation
- Rapid prototyping
- Beta testing
- Product launch campaigns
Ideation and Insight
Stimulate and participate in, customer conversations.
Listen to, learn from and understand how customers choose and use both you and your competitor’s products to help you:
- Understand Customer Needs
- Identify Product Enhancements
- Validate New & Existing Ideas
- Prioritize Product Road-maps
Rapid Prototyping
Prototypes inspire design, evolve solutions and validate user experiences.
Collaborate with customers to identify unmet needs, build, test and trial Minimal Viable Products (MVP’s), through rapid prototyping of:
- Wireframes
- Mobile Apps
- Website UI-UX
- Customer Journeys
LEAN Design
The LEAN UX methodology promotes conversation between team members, kuibia extends this conversation to include customers on a daily basis.
- State Hypothesis To Test
- Build Minimal Viable Products
- Rapid & Iterative Customer Testing
- Accelerate Time to Market
BETA TRIALS
Beta testing, the last phase of product testing before release to your customers, Kuibia enables you to collaborate with beta testing teams online.
- Iterative Customer Feedback Cycles
- Improve product launch quality
- Prioritize Product Post-Release Roadmap
LAUNCH IMPACT
Monitor Social Customer Conversations online to Benchmark how your products are perceived online today, measure the impact of product releases.
- Monitor Product Conversations
- Measure Conversations Changes
- Identify product likes & frustrations
- Compare competitor conversations